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  • 1.  Urgent - CSCA learning series access issues

    Posted 03-01-2025 09:00 AM

    Hello all, 

    I have been calling IMA customer service hotline and sending multiple emails to request help on fixing the access issue on CSCA learning series for a week now.  Nobody calls me back to fix the issue. Customer service team told me two people that I suppose to talk to are out of office and don't know when they will be back ?!   Just checking - has anybody encountered any final assessment access issue in the past?  How did your get fixed?  I have tried using different browsers and machines.  None of them works.  This is very frustrating.  

    Thank you.  



    ------------------------------
    Po Chi Tang Alvarado CMA
    Consultant
    San Antonio TX
    United States
    ------------------------------


  • 2.  RE: Urgent - CSCA learning series access issues

    Posted 10-13-2025 08:05 PM

    Hello, Alvarado,

    I am having the same issue. I have also done the same of calling the IMA customer service hotline and sending emails to ima@.... I paid for the bundle of CSCA Certification that includes program entry, exam registration and IMA Strategy and Competitive Analysis Learning Series.  I'm not able to see this learning course available to access under my profile "IMA Professional Learning Center" in both the old and new platform. The only thing available for access to me is the "IMA Strategy and Competitive Analysis Learning Series® - Practice Question Bank", but it is without the learning course.

    Could you please tell me if your issue is ever resolved and if yes, how to get it resolved? 

    Thank you so much for your help!



    ------------------------------
    Puikwan Yuen CMA
    Student
    Missouri City TX
    United States
    ------------------------------



  • 3.  RE: Urgent - CSCA learning series access issues

    Posted 01-19-2026 06:52 AM
    Hi all,

    I am experiencing the same issue. I paid for a CSCA course and now am not able to access it. Please let me know if anyone has got their access back? I sent two emails but have not received any reply until now. This is very frustrating considering the $$$$ amount I have paid for this course. Hope IMA will immediately grant us our course access or perhaps do an alternative remedy for this issue.

    Jhoan, CMA
    UAE



    Original Message


  • 4.  RE: Urgent - CSCA learning series access issues

    Posted 01-19-2026 07:11 AM

    Hello Jhoan, 

    I understand your frustration.  LMS team did get back with me and my issue was resolved.  They said they received numbers of calls about that issue and they are working on it.  Maybe you can give them a call.  Good luck!



    ------------------------------
    Po Chi Tang Alvarado CMA
    Consultant
    San Antonio TX
    United States
    ------------------------------

    Original Message


  • 5.  RE: Urgent - CSCA learning series access issues

    Posted 01-20-2026 09:51 AM

    Hi Jhoan, please reach out to imalms@... and we will correct the issue, thank you for letting us know!



    ------------------------------
    Emily Masterson
    Montvale NJ
    United States
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    Original Message


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