Ask the Accounting Community

Hi All,

Can someone please help as I am trying to renew my membership and getting an error that "A critical error has occurred. Please check the Admin Logs for further details."

How do I check the Admin Logs or what should I do to renew my membership.

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Naveen Arora
Director/Manager
Delhi
India
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I am facing the same issue tried several times in the past few days no luck same error message

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Sherine Omar CMA
Advisor
Harbour Energy
New Cairo
Egypt
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Hi Sherine,

I had this problem and I was try ways to fix this then i got to the option "My Order". In "My Order", you would see there is an order reference created as tried renewing but did not complete transaction. So, would suggest you to click on My Order and then click on Order Reference and then you would see the option to renew the membership.

Thanks.

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Naveen Arora
Director/Manager
Delhi
India
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Original Message:
Sent: 03-23-2025 06:03 AM
From: Sherine Omar
Subject: Unable to renew membership

I am facing the same issue tried several times in the past few days no luck same error message

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Sherine Omar CMA
Advisor
Harbour Energy
New Cairo
Egypt
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