Not asking questions often leads to assumptions, and those assumptions can work out well or poorly depending on the situation. This tends to happen when someone is new to an environment and doesn't want to come across as inexperienced, or when the culture around them doesn't actively encourage questions, whether in meetings or day-to-day work. Throughout my time in school and now in my career, I've been fortunate to have people remind me that asking questions is not a weakness. In fact, a single question can prevent a significant misunderstanding, or worse, a real problem down the line.
I think back to my first day as an intern. I was unfamiliar with the server the organization used, so I asked several questions to the other interns who had already been working there for some time. That's a natural part of learning any new system: you need to ask questions to understand how things function, even if some of them feel basic. At one point, though, I started worrying that I was taking up too much of my colleagues' time, so I chose to work through issues independently instead. Later, I came across an error in a set of financial statements that I couldn't make sense of, and I assumed the gap was in my own understanding. When I eventually brought it to my senior for clarification, they discovered it was actually a genuine error in the company's live financial statements. They commended me for identifying and raising it, and word of it eventually reached our manager, who was impressed as well.
The larger takeaway is that asking questions should be encouraged, not discouraged. One question I'd like to see asked more often, especially by new team members, is simply, "Is it okay to ask questions here?" It's a small thing that builds trust within a team and helps prevent avoidable misunderstandings.
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Tusti Agarwal
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