Ask the Accounting Community

Hello everyone,
I was scheduled to take Part 2 of the CMA exam this week using Prometric's Pro Proctor.
Before signing up, I went through the online system check to ensure my laptop could handle the Prometric app and my system passed. However, on the day of the exam, when I went to take the assessment in the Pro Proctor window, my operating system failed the check and I wasn't able to enter the exam.

I was unable to receive any assistance by phone or chat at the time of the exam, and emailed Prometric and the IMA about the issue. Prometric has not responded and I called the IMA, forwarded my email again upon request, and am now awaiting a response.
Has this happened to anyone else? I'm trying to figure out if this means I forfeited my exam registration fee and have to pay again to register for the exam?
Thank you in advance for any feedback you may have.

------------------------------
Farah Mathres
Accountant
------------------------------

Wait until you hear from the IMA.  They will have the registration fee information for you.

------------------------------
Thomas Greeley
Burlington MA
United States
------------------------------

Hi Farah,

the same happened to me. I did the checks 1 week before and right before downloading the app and they were green. Once I used the app, my upload speed was not sufficient. I live in Switzerland and I have fiber at home, I am plugged into the box....

I had to try at least 10 times then it went green 1 minute before my appointment time. In the end I could not sit the exam as I waited 1h30 for a proctor to do my checks... I think as candidates we need to be vocal about this kind of issues!

Did you get any feedback?

------------------------------
Nadia Granade Boyd
Other
Nyon
Switzerland
------------------------------

Hi Nadia,

ProProctor wasn't able to help me when I ran into the system check issue, and never replied to my emails.

However, after investigation, the IMA agreed to reset my registration number. And while they strongly advised me to take the exam in person, because they would no longer be able to reset my registration again, I decided to buy a new computer and try the ProProctor app one more time.

I ran into a glitch with the app, because the install instructions weren't 100% accurate, but this time the ProProctor support was reactive and efficient, and they were able to help me get to the CMA exam.

I would suggest reaching out to the IMA and ask for the way forward. I know I had to reach out several times and the problem was eventually resolved.

As for the issue you ran into, I am unsure as to why it took so long for your checks to complete. Mine took approximately 15 minutes. I hope you will have a better experience should you decide to try ProProctor out again.

Sincerely,

Farah

------------------------------
Farah Mathres
Accountant
------------------------------

Original Message:
Sent: 06-21-2022 05:36 AM
From: Nadia Granade Boyd
Subject: Prometric Pro Proctor system check

Hi Farah,

the same happened to me. I did the checks 1 week before and right before downloading the app and they were green. Once I used the app, my upload speed was not sufficient. I live in Switzerland and I have fiber at home, I am plugged into the box....

I had to try at least 10 times then it went green 1 minute before my appointment time. In the end I could not sit the exam as I waited 1h30 for a proctor to do my checks... I think as candidates we need to be vocal about this kind of issues!

Did you get any feedback?

------------------------------
Nadia Granade Boyd
Other
Nyon
Switzerland
------------------------------

Thanks Farah!

IMA has already been helpful but I have not heard back from Prometric. Basically no proctor showed up the second time so I could not sit the exam. I'd like to know why but I doubt Prometric will let me know. 

There is no issue on my hand regarding speed, equipment or installation of the app.

Anyway, now I know what to expect the second time which hopefully goes smoothly. 

Best,
Nadia

------------------------------
Nadia Granade Boyd
Other
Nyon
Switzerland
------------------------------

Original Message:
Sent: 06-22-2022 01:47 PM
From: Farah Mathres
Subject: Prometric Pro Proctor system check

Hi Nadia,

ProProctor wasn't able to help me when I ran into the system check issue, and never replied to my emails.

However, after investigation, the IMA agreed to reset my registration number. And while they strongly advised me to take the exam in person, because they would no longer be able to reset my registration again, I decided to buy a new computer and try the ProProctor app one more time.

I ran into a glitch with the app, because the install instructions weren't 100% accurate, but this time the ProProctor support was reactive and efficient, and they were able to help me get to the CMA exam.

I would suggest reaching out to the IMA and ask for the way forward. I know I had to reach out several times and the problem was eventually resolved.

As for the issue you ran into, I am unsure as to why it took so long for your checks to complete. Mine took approximately 15 minutes. I hope you will have a better experience should you decide to try ProProctor out again.

Sincerely,

Farah

------------------------------
Farah Mathres
Accountant
------------------------------


Original Message:
Sent: 06-21-2022 05:36 AM
From: Nadia Granade Boyd
Subject: Prometric Pro Proctor system check

Hi Farah,

the same happened to me. I did the checks 1 week before and right before downloading the app and they were green. Once I used the app, my upload speed was not sufficient. I live in Switzerland and I have fiber at home, I am plugged into the box....

I had to try at least 10 times then it went green 1 minute before my appointment time. In the end I could not sit the exam as I waited 1h30 for a proctor to do my checks... I think as candidates we need to be vocal about this kind of issues!

Did you get any feedback?

------------------------------
Nadia Granade Boyd
Other
Nyon
Switzerland

Do they allow exam remotely currently for IMA?

------------------------------
Pooja Arora
None
EDMONTON AB
Canada
------------------------------

Original Message:
Sent: 06-22-2022 03:18 PM
From: Nadia Granade Boyd
Subject: Prometric Pro Proctor system check

Thanks Farah!

IMA has already been helpful but I have not heard back from Prometric. Basically no proctor showed up the second time so I could not sit the exam. I'd like to know why but I doubt Prometric will let me know. 

There is no issue on my hand regarding speed, equipment or installation of the app.

Anyway, now I know what to expect the second time which hopefully goes smoothly. 

Best,
Nadia

------------------------------
Nadia Granade Boyd
Other
Nyon
Switzerland
------------------------------


Original Message:
Sent: 06-22-2022 01:47 PM
From: Farah Mathres
Subject: Prometric Pro Proctor system check

Hi Nadia,

ProProctor wasn't able to help me when I ran into the system check issue, and never replied to my emails.

However, after investigation, the IMA agreed to reset my registration number. And while they strongly advised me to take the exam in person, because they would no longer be able to reset my registration again, I decided to buy a new computer and try the ProProctor app one more time.

I ran into a glitch with the app, because the install instructions weren't 100% accurate, but this time the ProProctor support was reactive and efficient, and they were able to help me get to the CMA exam.

I would suggest reaching out to the IMA and ask for the way forward. I know I had to reach out several times and the problem was eventually resolved.

As for the issue you ran into, I am unsure as to why it took so long for your checks to complete. Mine took approximately 15 minutes. I hope you will have a better experience should you decide to try ProProctor out again.

Sincerely,

Farah

------------------------------
Farah Mathres
Accountant


Original Message:
Sent: 06-21-2022 05:36 AM
From: Nadia Granade Boyd
Subject: Prometric Pro Proctor system check

Hi Farah,

the same happened to me. I did the checks 1 week before and right before downloading the app and they were green. Once I used the app, my upload speed was not sufficient. I live in Switzerland and I have fiber at home, I am plugged into the box....

I had to try at least 10 times then it went green 1 minute before my appointment time. In the end I could not sit the exam as I waited 1h30 for a proctor to do my checks... I think as candidates we need to be vocal about this kind of issues!

Did you get any feedback?

------------------------------
Nadia Granade Boyd
Other
Nyon
Switzerland