Thanks Jennifer!
Yes I think these tools are great as well.
They say you don't fully understand something until you can teach it to someone else.
I completely agree with you!!! I like cross-training folks. Its a pain though, that's why many don't do it like the SOPs. And, to your point, its tedious to keep up w it, even though its not a lot of maintenace at all, but like paying bills we just put it off . . . Then boom, something happens and someone leaves, takes time off, or something happens and you have no one to turn to?!?!
Agree . . .? [asking for a friend, shhh] 😋
As you mentioned, I agree that SOPs should be refined and updated on an ongoing basis. Many companies write them once, potentially causing them to be outdated and not very useful when needed.
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Ilya Ilienko, dual MBA, CPA, CMA
Board Member / Director
East Coast - United States
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