Rescheduling or Cancellation of a Scheduled Appointment
Cancelling your appointment with Prometric does not generate a refund or an automatic approved test window change. It only allows you to have the possibility to reschedule the appointment for a different date in the same testing window.
You can cancel your appointment and reschedule it to another date within the same testing window if you cancel 72 hours prior to your scheduled appointment. Prometric will charge you a fee if you cancel your exam within 30 days of the scheduled appointment date.
If you cancel your appointment with Prometric in less than 72 hours of your appointment, you will forfeit your exam fees with ICMA, and you will need to purchase a new registration.
If you wish to transfer your exam appointment to the next testing window, you will be charged a fee by ICMA. The request must be submitted to ima@... no later than five days before the scheduled appointment. This fee cannot be waived.
If you have an exam appointment, the exam appointment must be canceled before the transfer request can be processed. If your appointment is not canceled in time, we cannot switch your registration.
If you cancel your exam within 3 to 30 days of the scheduled appointment date, Prometric will charge a fee. This fee cannot be waived.
To cancel or reschedule your appointment online, please have your confirmation number ready and visit www.prometric.com/ICMA. Or you can call 800-479-6370 if you are located in the U.S. or the Regional Registration Contact Center if you are located outside the U.S. Both options are available 24 hours, seven days a week. If you do not comply with the cancellation policy, you will be considered a "no show" and you will need to reregister with ICMA and repay the examination fee.
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Tom Hayden
Director/Manager
Montvale NJ
United States
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